Refund Policy
Effective July 29, 2026
Published by founder direction for the current individual/sole-proprietor operating structure. Independent legal review remains a tracked follow-up and does not delay this effective version.
1. Overview
This Refund Policy applies to purchases of ElysiOS products and services from Yuri Anischenko, an individual residing in Washington. By purchasing, you agree to these terms.
2. Subscription Offer
2.1 any fee stated and accepted before purchase grants access under the commercial terms stated and accepted before purchase. The seat includes ElysiOS, the standalone CRM, Dispo, Shield, and VPN. There are no product tiers, add-ons, or per-product purchases.
2.2 Refund window: 14 days from purchase, provided your instance has not yet completed provisioning. After the window, the subscription fee is non-refundable.
3. Billing and Cancellation
3.1 If a recurring plan is offered, its billing cadence is disclosed before purchase. 3.2 You may cancel at any time; cancellation stops future billing. Cancellation stops future charges; the current period is not prorated. 3.3 Any onboarding fee is disclosed before purchase. This policy does not infer a figure while pricing remains unresolved. ElysiOS does not sell its own included products as add-ons.
4. What Is Not Refundable
- Fees for services already rendered (completed onboarding, delivered work).
- Third-party pass-through costs (e.g., SMS, telephony, model-provider usage) already incurred.
- The subscription fee once the applicable refund window has closed, as described in Section 2.
5. How to Request a Refund
Contact support@elysios.ai within the applicable window with your account details and reason. Approved refunds are issued to the original payment method within 10 business days.
6. Chargebacks
If you initiate a chargeback without first contacting us to resolve the issue, we may suspend your account pending resolution. Commission clawbacks on affiliate referrals apply per the Affiliate Agreement when a refund or chargeback occurs.
7. Discretionary Refunds
ElysiOS may issue discretionary refunds in cases of genuine service failure, at its reasonable discretion. This does not create an obligation to do so in other cases.
8. Changes
We may update this Policy with notice. The Policy in effect at your purchase governs that purchase.
9. Contact
support@elysios.ai